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Singpass service counter is a physical service point where you can get help with Singpass issues or applications.

Visit a Singpass counter if you’re having trouble registering, forgot your password, need to update personal details, or can’t unlock your account online.

You’ll find them at places like ServiceSG Centres (e.g. Our Tampines Hub, Woodlands Civic Centre), the ICA Building, and some Community Clubs.

Services offered click here include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.

Be sure to have your NRIC or FIN ready—this speeds up the process and ensures staff can address your request.

Most counters operate during normal working hours; check online or call ahead as opening times may differ by location.

Whether you’re a new user setting up Singpass for the first time or need help regaining access to your account, the Singpass counter provides quick and reliable support in person.